Business - Service - Process

  

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The service process generally begins at the point of sale.

Here are the main components that make up the Customer Service function.

Know product
or
service
(inventory (goods, talent (services)
> Know  customers
(be able to discuss the customer and their uses of the good or service)
> Know how to assist customers
(know how they can use the good or service to further their interests)
> Know how to relate and identify
(know what the customer is doing and be able to offer information)
> Know how to apply knowledge
(know how to build value to customer)
> Know how to maintain relationship
(be able to maintain value o customer so they know your worth to them)
> Know how to
grow business
(know how to fulfill and meet more needs the customer has)

These steps can of course vary from industry to industry.  But you get the idea.

Business is about relationships.  The more relational you can be, the more successful you will be.

Really, service must be woven into the fabric of the entire business process.

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